What you get
Social tariffs are proper broadband — not a cut-down service. Typical deals cost around £12 to £23 a month, and they come with two big advantages over standard contracts:
- No mid-contract price rises — the price you sign up for is the price you pay.
- No long lock-ins or exit fees on most tariffs, so you can leave if your situation changes.
- Speeds are usually 30 Mbps and up — enough for streaming, video calls and schoolwork at the same time.
Who qualifies
Eligibility is based on benefits, not income alone. You're typically eligible if you receive:
- Universal Credit
- Pension Credit
- Income Support, income-based JSA or income-based ESA
- Some providers also accept Disability Living Allowance, PIP and other benefits
The provider checks your eligibility with the Department for Work and Pensions — in most cases it's automatic and takes minutes.
How to get one
- Search for your current provider's social tariff first — switching internally is the easiest move.
- Compare a couple of providers' tariffs for speed and price in your postcode.
- Apply on the provider's website; have your National Insurance number handy for the eligibility check.
- Set a reminder for when the tariff ends — UK Bill Tracker can nudge you before any renewal.
Frequently asked questions
Who is eligible for a broadband social tariff?
Most are open to anyone receiving Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance or Employment and Support Allowance. Some providers also accept other means-tested benefits — check the specific tariff.
Which providers offer broadband social tariffs?
BT, Virgin Media, Sky, Plusnet, TalkTalk, Vodafone and several smaller providers all offer them, usually under names like 'Home Essentials' or 'Essential Broadband'. Availability varies by postcode.
Are social tariffs slower or worse?
No. They're standard broadband packages — typically 30–70 Mbps, plenty for streaming, video calls and homework — just priced lower for eligible households.
Can I switch to a social tariff mid-contract?
Often yes, and Ofcom rules mean switching broadband is straightforward. If you're already with the provider, ask to move onto their social tariff; your eligibility is checked against benefit records, usually automatically.
Keep reading
Related: how to time a broadband switch and dodge the price-hike traps.